Privacy Policy
What information do we collect?
Jay Webb Consultancy Services Ltd may collect the following information, which will be dependent upon your interaction with us as a business
Name(s)
Address including postcode
Telephone number
Other details about your circumstances or service requirements
Email address
Date of Birth
National Insurance / Passport / DBS Certificate numbers
This information may be collected via:
Telephone conversations or face-to-face meetings
Electronic forms sent and received via e-mail
Publicly available sources
If you visit our website we may collect the following information:
Which pages you visit
The amount of time you spend on our website
Whether you are a new visitor or returning visitor
How you came to our website
The type of device or browser you used
We may collect this information through the use of cookies provided by Google Analytics. We will ask you to give your permission for us to use cookies when you first visit on our website.
How do we use you information?
Depending upon the purposes, we may process your information on the following legal basis:
You have given us your explicit consent
For our legitimate business interests
Where it is necessary to do something in the public interest
To comply with the law or other legal obligation
We may use your information for the following reasons, depending on the services we may provide to you:
To help you and support you or your business / employers business
To respond to your enquiries
To administer your IT or HR Systems
To update you about the services of Jay Webb Consultancy Services Ltd including newsletters
To send you information about specific services or changes to services - including changes to legislation (such as UK GDPR), information regarding good practice and use of IT systems and noticeable changes from supplier terms and conditions are made.
As and when required by law
We make it as easy as possible for you to tell us how you would like us to communicate in a way that suits you. Our communications have marketing preferences for which you can opt-in or opt-out of and we will clearly identify these in any correspondence. If you have previously opted-in to receive communication from us and wish to opt-out, you can contact us by emailing info@midlands-it.support
If you no longer wish to receive communication from Jay Webb Consultancy Services Ltd you can use the following method to let us know:
Using the unsubscribe link at the bottom of our emails
E-mailing info@midlands-it.support
How do we share your information?
We will not share or sell your information to third parties for the purposes of marketing.
We may under limited circumstances allow our suppliers to access or use your personal information to provide a service to you on our behalf, this could include payment processing of orders, processing of directly placed orders or for maintaining or supporting our systems. If we do, we will not provide these organisations with any rights to your personal information except to provide services to us and with our strict instructions.
Partner organisations: we may deliver some of our services in partnership with other organisations. We may need to share your information to ensure you receive the best service possible from us.
Associated organisations: we may share data with other organisations only for the purpose of obtaining support.. This will only be done after receiving explicit permission.
Police and social care services: there are some exemptions under data protection law which allow us to share your information without your consent or compel us to share the information due to a legal obligation. This can include the prevention and detection of crime, or to safeguard the welfare, or protect the safety, of vulnerable adults, children and young people.
.How do you protect my information?
We make every effort to ensure that we keep your information secure, accurate and up to date. Unfortunately, the transferring of information over the internet is never 100% secure. This means you provide information through our website at your own risk.
Jay Webb Consultancy Services Ltd has additional security measures in place to protect the personal data we process. Our systems are all encrypted, and can only be accessed by authorised personnel using multi-factor authentcation systems. We use the following third-party systems/software and we have provided links to their privacy policies:
How long do we hold your information?
We will retain your information for as long as is necessary to fulfil the purposes in this Notice. We have certain legal requirements with regards to personnel records and financial information. Once this legal requirement retention period expires, data is then removed from our systems.
Likewise if you are a customer, we will retain information for as long as we are providing a service to you if that information is relevant. Where you are no longer a customer, any detailed information which you may require for future support will be returned to you, and all physical and electronic copies are then purged from our systems after 3 months.
Do we use cookies?
Yes. To improve our website and find out how people interact and navigate around the site, we use Google Analytics cookies. Cookies are small pieces of information sent to Google Analytics by your computer or mobile device and stored on your device which allow us to recognise when you next visit.
We will ask you when you first visit our website whether you give your consent to the use of cookies. You can accept or reject the cookies. It will have no impact on your use of the site other than if you reject the cookies you will receive a notification each time you visit the site. You can always reject the cookies without impact on your experience.
What are my personal information rights?
The General Data Protection Regulations (UK GDPR) give individuals the following rights:
The right to be informed: we must tell you how we are going to collect, record and hold your information. Typically, this is done via this privacy notice.
The right of access: you can ask us to provide you with the information that we may hold about you.
The right to rectification: you can ask us to amend any incorrect information we may hold about you.
The right to erasure: you can ask us to delete your information. There are some circumstances, however, where we might not be able to delete your information, due to legal accountability or legitimate interest. Any data we retain generally falls within the legal accountability so must be retained for a certain period.
The right to restrict processing: you can ask us to pause processing your information in some circumstances (e.g. if you are disputing the accuracy of the information we hold about you).
The right to data portability: you can ask us to transfer your information electronically to another organisation, in certain circumstances.
The right to object: you can object to us processing your data in certain circumstances. If you no longer wish to receive communication from Jay Webb Consultancy Services Ltd, you can use the following methods to let us know:
Using the unsubscribe link at the bottom of our emails
E-mailing info@midlands-it.support
Write to us at: 13 Dunholme Avenue, Loughborough, Leicestershire, LE11 4SG
All of these rights are free to exercise, and we will aim to respond within one month of your request. You can make any of the above requests at any time by contacting Jay Webb Consultancy Services Ltd using the details which can be found below. We will assess your request and respond to you via e-mail.
Transfers of your personal information
At all times, it is our aim to record and store your information within countries which are subject to the same level of data protection law and rules as the UK, i.e. the EEA. Jay Webb Consultancy Services Ltd currently retains all information within the UK and have no plans to change this.
Third party sites
Our website may have links to other web sites. You should read their privacy policy before giving any information to them.
Changes to this privacy notice
We may update this notice from time to time. The latest version will be displayed on our website. If we make significant changes to this notice, we will inform you by email.
Contact us
If you have any questions about this notice, you can contact us at:
Email: info@midlands-it.support
Making a complaint
If you have a complaint about the way we have processed your information, you can make a complaint directly to us using the details above, and we will aim to address your concerns. Alternatively, you can direct your complaint to the Information Commissioners Office via their website www.ico.org.uk